Kath Papas Productions

Terms and Conditions of Purchase

This agreement creates a contractual relationship between Kath Papas Productions and the individual/party (the patron) who attends all publicly ticketed events produced by Kath Papas Productions (KPP) held at any locations, and any virtual and/or digital events held completely online.


Booking Fees and Taxes

– Booking fees for a ticketed performance are 50 cents per ticket.
– There are no booking fees for Free events.
– Any discounted ticket offer only applies to the ticket price, not the booking fee.
– Any ticket purchases and all booking fees are inclusive of GST, where applicable.


Definitions

Latecomers: Latecomers are patrons who have purchased tickets to an event, or wish to purchase tickets to an event, who arrive at the venue after the advertised start time and after the performance has already begun. Kath Papas Productions is not responsible for patrons who are unable to arrive at the venue prior to the advertised start time of the event.

 

Lockout: A lockout is when no latecomers are permitted to gain entry to a performance after the doors to the theatre are closed and after the performance has begun. Reasons to lockout an event include, but are not limited to:

  • The discretion of the artist;
  • Maintaining the artistic quality of the work;
  • The stage must be crossed to access the seating
    .

Policy

All pre-sale bookings must be paid in advance via Trybooking.com  

Pre-sale bookings close minimum two hours prior to the advertised start time; some circumstances require pre-sale bookings to close more than two hours prior to the performance. All tickets will be sent via email and are not required to be printed

If a performance sells all available tickets prior to the beginning of a performance, it is Sold Out. Additional tickets cannot be sold unless a seat becomes available, which is not guaranteed. If there is a late entry point, Kath Papas Productions may offer uncollected tickets to any waitlisted patrons at a discount.

 

Refunds and Exchanges

Kath Papas Productions offers no refunds on tickets sold except in line with the Live Performance Australia Ticketing Code of Practice. These exceptions include:

  • Where a performance is rescheduled/cancelled and no viable exchange option is available to the patron;
  • Where a booking has been made through an error on Kath Papas Productions’ behalf and the patron has notified us prior to the ticketed event;
  • Where a performance fails to meet the patron’s expectations due to acknowledged false, misleading or deceptive representation regarding the performance.

     

Refunds will not be provided for:

  • Patrons who are no longer able to or choose not to attend a ticketed event, or who have been asked to leave the venue with just cause;
  • Patrons who arrive at the venue after the performance has begun, and a lockout is in place.


Exchanges will be provided under the following circumstances, and at the discretion of Kath Papas Productions staff:

  • Where the exchange is for a different session time for the same event and can be actioned within KPP’s ticketing system;
  • Where the patron has contacted KPP’s prior to the first date of the entire Season;
  • Where there are tickets available for the desired exchange.


COVID-19 refunds and exchanges

In the instance that a patron cannot attend the event due to a COVID requirement to test and isolate. KPP can action the following:

  • An exchange to another session of the same performance;
  • Where an exchange is not possible, (e.g. the patron will not be out of isolation until after the event) a full refund. 

In order for the above to be completed the patron will be required to send an email to Kath Papas Productions with proof of communication from the DHHS of a requirement to test and isolate.


Ticket Types

– Full Price: General Admission

– Concession / Un-Waged: Full-time Students; Children aged 16 and under; Health Care & Pension Card Holders; Seniors Card Holders; individuals without a wage.

– Companion Card: KPP participates in the Victorian Government’s Companion Card Scheme enabling equal access for patrons who require a companion. A Companion Card ticket must be purchased in conjunction with a paid ticket and can be used for the purposes of: a companion card holder, or an additional seat requirement related to access. KPP strives to improve access for all people; please contact KPP for further assistance.

– Children: Under two years do not require a ticket when not occupying a seat, and over two years require a concession ticket; Under the age of 12 must be accompanied by a full paying adult, and must not be left unaccompanied for the duration of any show. KPP reserves the right to refuse entry to children if the event is advertised as an 18+ event.


Privacy and Data Collection

Personal details collected when making a booking are never passed on to any third party, except in KPP and associated artists’ reports for funding bodies that do not contain names or contact information. Phone numbers and email addresses are used for contact in the case of event cancellation or other necessary contact regarding a specific booking. Patrons are only signed up to the KPP mailing list if they give consent at the time of booking. If you wish to unsubscribe or have been subscribed in error, please contact us via kp@kathpapas.net